Diseño de protocolo de estrategias alternativas de resolución de conflictos para manejar casos de lesiones personales culposas por accidentes de tránsito por parte de la Unidad de Averiguación de Responsables en Pasto

Thesis Subjects > Psychology
Subjects > Social Sciences
Ibero-american International University > Teaching > Final Master Projects
Ibero-american International University > Teaching > Master's Final Projects
Closed Spanish Las alternativas de resolución de conflictos no solo buscan la solución de las controversias de manera pacífica, sino también garantizan la reparación del daño a las personas afectadas. Situaciones como los accidentes de tránsito se han convertido en un problema de salud pública; cada vez es más frecuente encontrar consecuencias graves para las personas involucradas. Una de estas consecuencias son las lesiones personales culposas que, al ser catalogadas como un delito querellable, tiene como requisito de procesabilidad hacer un uso previo de la conciliación; sin embargo, no siempre se lleva a cabo al igual que otras alternativas existentes, debido a que los usuarios no tienen conocimiento de las mismas y sus implicaciones por lo que estos casos terminar manejándose a través del procedimiento judicial. Esto no solo congestiona la administración de justicia, sino que demora el proceso de garantizar justicia restaurativa y entregar resultados efectivos a los usuarios. Partiendo de esto, se aplicó un cuestionario a 105 personas víctimas de lesiones personales culposas de los casos registrados en el SPOA el primer semestre del año 2021; además se realizó una revisión y análisis documental, obteniendo como resultado que las principales alternativas utilizadas en este tipo de delito es el desistimiento, transacción y conciliación. Estas alternativas se consideran efectivas debido a su tiempo de respuesta que va desde un mes, hasta 8 meses máximo; no obstante, más de la mitad de los casos registrados se desarrollaron a través de la acción judicial, generando malestar e insatisfacción en las víctimas quienes perciben lentitud en el proceso debido a que hasta la fecha no han encontrado solución. La razón principal por la que las víctimas continúan el manejo de su caso por medio de proceso judicial, es a causa de la desinformación por parte de los funcionarios y/o servidores públicos y a la percepción errónea en la que conciliar se convierte en sinónimo de ceder ante algo injusto. Por tal motivo, se ha diseñado un protocolo de estrategias alternativas de resolución de conflictos para manejar casos de lesiones personales culposas por accidentes de tránsito por parte de la Unidad de Averiguación de Responsables en Pasto, para garantizar el debido proceso y motivar a los funcionarios y servidores públicos a brindar información de valor a los usuarios que buscan de sus servicios para disolver sus controversias y resarcir los daños. metadata Acosta Fernandez, Juan José mail jjaf1970@hotmail.com (2022) Diseño de protocolo de estrategias alternativas de resolución de conflictos para manejar casos de lesiones personales culposas por accidentes de tránsito por parte de la Unidad de Averiguación de Responsables en Pasto. Master's thesis, UNSPECIFIED.

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Abstract

Las alternativas de resolución de conflictos no solo buscan la solución de las controversias de manera pacífica, sino también garantizan la reparación del daño a las personas afectadas. Situaciones como los accidentes de tránsito se han convertido en un problema de salud pública; cada vez es más frecuente encontrar consecuencias graves para las personas involucradas. Una de estas consecuencias son las lesiones personales culposas que, al ser catalogadas como un delito querellable, tiene como requisito de procesabilidad hacer un uso previo de la conciliación; sin embargo, no siempre se lleva a cabo al igual que otras alternativas existentes, debido a que los usuarios no tienen conocimiento de las mismas y sus implicaciones por lo que estos casos terminar manejándose a través del procedimiento judicial. Esto no solo congestiona la administración de justicia, sino que demora el proceso de garantizar justicia restaurativa y entregar resultados efectivos a los usuarios. Partiendo de esto, se aplicó un cuestionario a 105 personas víctimas de lesiones personales culposas de los casos registrados en el SPOA el primer semestre del año 2021; además se realizó una revisión y análisis documental, obteniendo como resultado que las principales alternativas utilizadas en este tipo de delito es el desistimiento, transacción y conciliación. Estas alternativas se consideran efectivas debido a su tiempo de respuesta que va desde un mes, hasta 8 meses máximo; no obstante, más de la mitad de los casos registrados se desarrollaron a través de la acción judicial, generando malestar e insatisfacción en las víctimas quienes perciben lentitud en el proceso debido a que hasta la fecha no han encontrado solución. La razón principal por la que las víctimas continúan el manejo de su caso por medio de proceso judicial, es a causa de la desinformación por parte de los funcionarios y/o servidores públicos y a la percepción errónea en la que conciliar se convierte en sinónimo de ceder ante algo injusto. Por tal motivo, se ha diseñado un protocolo de estrategias alternativas de resolución de conflictos para manejar casos de lesiones personales culposas por accidentes de tránsito por parte de la Unidad de Averiguación de Responsables en Pasto, para garantizar el debido proceso y motivar a los funcionarios y servidores públicos a brindar información de valor a los usuarios que buscan de sus servicios para disolver sus controversias y resarcir los daños.

Document Type: Thesis (Master's)
Keywords: Alternativas, Lesiones, Accidente de tránsito, Protocolo, Resolución de conflictos.
Subject classification: Subjects > Psychology
Subjects > Social Sciences
Divisions: Ibero-american International University > Teaching > Final Master Projects
Ibero-american International University > Teaching > Master's Final Projects
Deposited: 02 Nov 2023 23:30
Last Modified: 02 Nov 2023 23:30
URI: https://repositorio.unib.org/id/eprint/1288

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